Quality Commitment

Total Quality Policy

Sonia S.A., with the aim of providing a frame of reference for the establishment of management objectives as well as guiding all its processes towards the satisfaction of business stakeholders, has defined the following objectives as its Total Quality Policy:

Satisfaction of expectations of business stakeholders.

Continuous improvement of the Management System, Products, Services and Processes.

Compliance with legal, technical and market requirements.

Accomplishment of the goals

Integration of the value chain.

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About SONIA

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Sonia has a passion that goes beyond simply creating unique products for the bath. From accessories and furniture to basins, mirrors, and lights, Sonia believes in creating products with personality that improve people’s lives and their environment. This passion goes beyond the act of creation. Sonia’s concepts become products from abstract ideas, emotions, and insights that their designers have experienced in their everyday lives. If Sonia’s products could be thought of as living objects, then the Sonia spirit boldly flows through their veins, inspiring feeling, thought, and playfulness.

Even after more than 20 years of creating and distributing bathroom products around the world, Sonia has never stopped growing. With each new product, new client, or new idea, the brand has evolved. To this day, Sonia’s leaders investigate, learn, innovate, and listen to the market in order to generate new ideas. They are not afraid to break the rules if it means they can create better products. Yet they are also committed to being better as a social brand. With this premise, Sonia takes real actions to preserve the environment and to help others improve their lives or protect their culture. Sonia proudly takes this path year after year and decade after decade, making a better future for their customers all over the world, one bath at a time.
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Legal terms.
Responsibility for the processing of personal data
This Privacy Policy applies to all personal data that the client provides to SONIA S.A. with address at Carretera Barcelona, 35 - 46135 Bonrepós i Mirambell - Valencia (hereinafter "Sonia") through the means that Sonia has enabled for this purpose. For the purposes of this Privacy Policy, any person interested in the products and services that Sonia offers shall be understood as a "Client". Sonia, as responsible for the treatment, will request, prior to the provision of their personal data, the Client's express consent to this Privacy Policy, when necessary and any other aspect that requires the prior authorization of the same. The objective of the Sonia Privacy Policy is to provide transparency to the information on how we treat your data and protect them throughout the commercial relationship between both. The Customer may contact Sonia at the address described in the first paragraph, or through the email address sonia.export@sonia-sa.com in case of any doubt or need regarding data protection.

Purpose of personal data processing
The Client is hereby informed that Sonia will be able to process the personal data that the Client provides through the different authorized means, for the purposes indicated below:
- Guarantee the Client the knowledge of the products and services that Sonia commercializes through the means enabled for this purpose by this company.
- Manage the purchases and requests that the Client makes through the means enabled for this purpose by this company.
- Inform the Client by the available means, including the sending of commercial communications to the e-mail address provided by the Client, of information associated with all the products and services of Sonia.
- Carry out promotional activities about Sonia products and services, including the sending of commercial communications to the email address provided by the Client.
- Transfer personal data to financial and credit risk management entities with which Sonia works within the scope of the commercial relationship, and at all times following the legitimate interest of Sonia for a correct and efficient performance of commercial activities.
Sonia takes as a legal basis for the treatment of customer data the execution of the commercial activity of its products and services, as well as the legitimate interest of Sonia in bringing to its knowledge the totality of products that make up its commercial portfolio. Sonia, at the time of registration, will collect and process the personal data of the Customer essential for the commercial activities of information of its products and services. In the event that the client latter decides to acquire one of the products or services of Sonia, Sonia will complete the collection of the necessary data to manage the sale process (among others, name, surnames, company name, CIF / DNI, address, bank account, etc.). The Client knows and accepts that failure to complete certain personal data may result in impediments to Sonia to provide all services related to such data. In no case Sonia will cede, exploit these data or use them for any other purpose than expressly indicated herein. During the registration process, the Client can be informed of the non-obligatory nature of the collection of some of the data for the provision of the commercial activity of Sonia

Time of conservation of personal data
Sonia will keep the data of its clients for the duration of their contractual relationship, and after that, they will be able to keep the data for promotional actions for a period of five years. For other types of customers the data will also be maintained for a period of five years, (except in both cases, that the treatment was based on the Customers's consent and the Customer revokes it, in which case they will be kept until such revocation is received). Therefore, the data will not be kept longer than necessary for the purposes described above, without prejudice to the conservation that is necessary for the formulation, exercise or defense of potential claims and without detriment to current legislation.

Access to personal data
An optimal provision of the commercial activity that Sonia offers may require the transfer of customer data. To other third party providers in turn of services to Sonia. Likewise, Sonia, may choose to host the personal data of the Client in third party infrastructures. Therefore, by accepting this Privacy Policy, the Customer understands that some of the aforementioned service providers may be located in countries outside the European Economic Area. In these cases, the transfers are based on the authorization of the Directorate of the Spanish Control Authority, in model clauses approved by the Commission or, as the case may be, on the Privacy Shield. For more information about the above guarantees or the fact that they have been provided, you can contact Sonia by the means established in section I. In addition to the foregoing, Sonia may make assignments or communications of personal data to meet its obligations with the Public Administrations in cases that are required in accordance with the legislation in force at any time and, if applicable, to other bodies such as Forces and State Security Agencies and Judicial Agencies.

Rights of the Client
Sonia informs the Client about the possibility that it assists him to exercise the rights of access, rectification, opposition, deletion, portability and limitation of the treatment as well as to reject the automated processing of the personal data collected by Sonia. Said rights may be exercised free of charge by the Client, and in his case whoever represents him, by means of a written and signed request addressed to the following address: Carretera Barcelona, 35 - 46135 Bonrepós i Mirambell - Valencia (Spain). Requests must contain in the subject the reference "Data Protection / Sonia" and must include the following information: name and surname of the Client, address for the purposes of notifications, documentation accrediting the identity of the client, and request in which it is specified application. In the case of representation, it must be proved by a reliable document. Likewise, the Customer may exercise the aforementioned rights through the email sonia.export@sonia-sa.com . In addition to the foregoing rights, the Customer shall have the right to withdraw the consent granted at any time through the procedure described above, without this withdrawal of consent affecting the lawfulness of the treatment prior to the withdrawal thereof. Sonia may continue to treat the User's data to the extent that applicable law permits. The Customer has the right to revoke at any time the consent given for the sending of commercial communications with the simple notification to Sonia for which he informs that he does not wish to continue receiving commercial communications. For this, the Client may revoke his consent in the manner described in the previous section. Sonia reminds the Client that he has the right to file a claim with the pertinent control authority, whenever he considers it appropriate.

Security measures
Sonia is committed to fulfilling its obligation of secrecy of personal data and their duty to keep them, and will take the necessary measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of applicable regulations. Sonia has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and to prevent their alteration, loss and treatment and / or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or from the physical or natural environment, in accordance with the provisions of the applicable regulations. Sonia entity concerned about privacy, in order to strengthen the confidentiality and integrity of information in your organization, continuously maintains the supervision, control and evaluation of its processes to ensure respect for privacy and security of information, according to standards international.

Websites
Our websites use cookies to distinguish you from the other Clients that use them, which helps us provide you with the best experience when you browse our websites, and also allows us to improve them. You can get more information about the use of cookies in the Cookies Policy of these sites. The Sonia websites may include hyperlinks to other sites that are not operated or controlled by Sonia. Therefore, Sonia does not guarantee, nor is responsible for the legality, reliability, usefulness, veracity and timeliness of the contents of such websites or their privacy practices. Please, before providing your personal information to these websites other than Sonia, please note that compliance with data protection may differ from ours.

Modification of the Privacy Policy
Sonia may modify its Privacy Policy in accordance with the applicable legislation at all times. In any case, any modification of the Privacy Policy will be duly notified to the Client so that he is informed of the changes made in the processing of his personal data and, in the event that the applicable regulations so require, the Client may exercise his rights.
Sonia, S.A.

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